Frequently Asked Questions
Everything you need to know about your MOEFLAVOR order.
What is the typical shipping time for international orders?
International orders generally arrive within 7-14 business days depending on your location and chosen shipping method. You will receive a tracking number as soon as your package departs our warehouse.
How should I care for my MOEFLAVOR apparel to ensure longevity?
To maintain the quality of your items, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid using bleach or high-heat dryers to preserve the fabric and elasticity.
What is your return and exchange policy?
We accept returns on unworn items with original tags and hygiene liners intact within 30 days of delivery. Please note that for hygiene reasons, certain intimate items may be final sale.
How do I determine the best size for me?
Each product page features a detailed size guide. Since our designs vary in fit, we recommend measuring yourself and comparing it to our chart, or contacting our support team for a personalized recommendation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Klarna for eligible regions.
Are your products ethically sourced?
Yes, MOEFLAVOR is committed to ethical manufacturing. We work closely with our production partners to ensure fair labor practices and high-quality craftsmanship for every piece we release.